Edited by John P. Meyer and Benjamin Schneider
This concluding chapter presents a discussion of the learnings we have had and the future research directions we see as important for furthering our understanding of engagement and the engagement process. We present it as if we had the pleasure and honor of serving as the discussants of a set of papers at a conference. We discuss learnings in seven overlapping categories: (1) the focus of engagement studies (on various facets of the work and non-work roles), (2) the outcomes of engagement, (3) changes in the nature of work to be studied for their effects on engagement, (4) multi-level issues, (5) the role of personality, (6) leadership effects, and (7) methodology - ranging from within-person analyses to qualitative research and to formal statistical models. We see future research needs as falling into two major buckets. First is the complex issue of changes in the nature of work and working and how to capture their effects on engagement, including the effects of changes over time. The second concerns approaches to the levels of analysis issue. Thus, engagement can be studied at the within-person level as well as an aggregate organizational level issue and all levels in between; capturing these multi-level issues is an important challenge for the future.
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